Warranty & Support
Every Elumi product comes with a 12-month warranty from the date of delivery. Here's exactly what that means, and what to do if something goes wrong.
What's covered
The complete unit and its accessories, against product quality defects under normal use. If a defect is confirmed, we send a replacement or replacement part at no cost to you, including shipping.
How to make a claim
1. Contact us
Send your order number and photos or a video showing the issue.
2. We review it
We review it with our manufacturer within a few business days.
3. We make it right
If the defect is confirmed, we send a replacement or part. It typically arrives about 2-3 weeks after approval.
Good to know
- You don't need to send the defective unit back unless we tell you otherwise.
- Except where required by law, all sales are final - we don't offer change-of-mind returns.
- This warranty is in addition to your rights under consumer protection law and doesn't limit them.
- If a replacement isn't possible, you may be entitled to a refund or price reduction under consumer protection law.
Elumi is a small Canadian business - when you write to us, you reach the person behind it.
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